I’m trying something new. On Wednesday I’m going to post about a topic that I think might stir up some discussion. I may even try to help things along by turning the sarcasm up to 11.
I see more and more stories about service dogs being banned from here or needing to go to court to go there. What’s the problem?
Here’s a great one: service dog banned from Special Olympics. No, I’m not making this up. The Special Olympics is discriminating someone for being too special.
What’s up with this? Why are service dogs contentious at all? I can kind of see why a school might need to make some time or review some policies to allow a dog into their facility for an entire year (with the understanding that the final result will be accommodating the child.) But a store, when the client might be there for an hour? A sporting event that is freaking set up for people that might need a service dog?
What do you think?


I’ve seen a bit of discussion around the internet about this. Store owners (in Oregon specifically) have had problems with people slapping a “working dog” badge on their pooch in order to smuggle their troublesome and misbehaved pet in for kicks. At the grocer where dogs are jumping up, causing issue and licking food, they have become unwelcome. Service dogs are typically well behaved and are expected to act unobtrusively. It’s the ill-behaved dogs that raise suspicion and the people with a real need for service dogs are being scoffed.
We cannot make entry difficult for people who depend upon service animals because some insensitive idiots are gaming the system. Gaming is the exception, not the rule. People in need require less obstacles in life, not more – and it’s the rest of the world that needs to get a grip.
Owners of public accommodations should know the law. They MUST allow any dog whose owner says is a service dog, regardless of breed or size. Service dogs must be well behaved so if they misbehave, their owners may be asked to leave. The fact that some people chose to violate the law by improperly claiming service dog status does NOT allow public accommodations to refuse any dog.
SO is not saying why they wouldn’t allow the girl to play.. that in itself is wrong, wether it’s because of the O2 or the dog.
You are absolutely right. My question is why it’s even a question. If someone says that need a dog (or wheelchair, or cane, or whatever) I wonder why the first impulse isn’t to accomodate them. The human thing to do should be to at least let them have what they need, if not to do whatever you can to be helpful.
Sure, there are some people that take advantage of the law to take their dog where they shouldn’t, but that’s not a reason to automatically refuse people with service dogs.
Just as we need to consider individual dog’s behavior instead of casting a net over an entire breed, public places need to judge each service dog individually instead of making a blanket rule.
As for the Special Olympics thing, I can’t make any sense of that whatsoever!
I wonder if Kim may have part of the answer. More and more dog owners have been pushing boundaries in taking their dogs into public places. As a dog lover, I see no problem with well-mannered dogs accompanying well-mannered people anywhere.
My mom, however, is very frightened of dogs. She turned the corner recently in a store to see an off-leash GSD (not a service dog). It doesn’t sound like the dog was causing any problems. But my mom was terribly frightened. I’m actually surprised she didn’t raise a big stink with the management and threaten to boycott the store.
So we may have situations where the more common issue is an increasing number of non-service dogs being brought into businesses. Management tightens up on the issue but forgets to do the training that reminds staff that service animals are always allowed.
As for the Special Olympics thing, I agree. I have no idea what that’s about. Maybe it’s similar to the debates we’ve had about “unfair advantages” in sports (the male to female transexual athlete or the runner with state-of-the art prosthetic legs).
I’ve gone to bat a few times about the service dog issue. There was a sign up at my local post office that said “Service dogs allowed with identification only” which is a direct violation of ADA. I called them on it and the clerk said that it was because a customer is highly allergic and complained. Not a good reason – according to ADA.
Now the sign says “Only seeing eye dogs allowed” which is also STILL a violation of ADA. Service dogs can help people with all kinds of disabilities.
I’m not sure what the issue is… except that maybe service dogs are more prevalent than ever before? Our culture has become one more of bringing animals everywhere with you (a la Paris Hilton) so maybe more people are bringing their dogs places and claiming they are service animals?
Either way – the law is clear. You may not ask for proof the animal is a service dog. You may only ask what service the dog performs. You may not restrict service dogs access due to illness or allergies. Business owners need to get it together.
I’m with Kim on this trend, where people “fake” service dog status. We have a neighbor who does this, and every time I see him in Costco with his big newphie, wearing a homemade, service vest… it makes me mad. But, the dog is pretty well-behaved, and the man does use a cane, so I keep my mouth shut.
The one area that bothers me most about this are the autistic kids whose dogs aren’t allowed in school with them. To me, that’s a pretty clear cut, legitimate need.
I can see this to a certain degree an out-of-control dog is an out-of-control dog.
I think it’s still a bit presumptuous to assume that the Special Olympics of Illinois banned this child because of the dog, though they should have clearly stated the reasons for their refusal up front. That’s simply bad communication on their part and as they’re finding out, bad PR.
As far as people masqueraded their pets as services dogs…those are one-offs and I doubt those incidences weigh all that heavily into most people’s perception of service dogs.
I think that perhaps the issue is maybe not about service dogs at all but more about treating those that are different than us kindly. Quite frankly, the majority of us fail on this regard in one way or another. The very fact that laws such as the American with Disabilities Act even exists is testament to this.
The other issue I think some people have is that some disabilities are more obvious than others. When we see a blind person with a seeing eye dog the disability may be obvious to us and the need for the dog may make sense, but a soldier with PTSD? The disability is not as obvious there as viewed by an outsider. Some folks don’t even believe in PTSD, other’s probably question if a dog can detect an impending epileptic seizure, and I’m sure more than a few doubt that a service dog can help keep a persons blood pressure in check (these are all uses of service animals). Why should these folks be allowed “pets” in public places when I’m not. Of course, the animals aren’t just pets.
In the end, it shouldn’t matter. If a person feels they need a service dog, then why shouldn’t they be allowed one? But the reality is, it does matter. Many of us do not want to accommodate people that are different than us and many of us view dogs as accessories or luxuries. It maybe wrong, but as long as those perceptions exist, you’ll run into stories where someone is denied the right to be like everyone else.
Well, right off the bat if the dog was off leash, (s)he was wrong – it’s not a service dog. (I know you know this, just belaboring the obvious.)
Thanks for this. The law is the law.
Yes, if the IL SO would explain their position, it would go a lot better for them. In the absence of a position, the service dog seems to be part of the issue.
I agree with you 100% – it seems like the benefit of the doubt would be that better way to treat these situations.
I think we are suffering a collective psychosis…okay, maybe that’s a tad harsh….make that a massive neurosis. And our illness is getting worse and worse! It ‘seems’ to me (I could be wrong as I’m about to make a subjective observation) that banning dogs from here and there and this and that is INCREASING. It’s happening in Boulder, I can tell you that.
So here’s what I mean by neurosis. One aspect of a neurosis is when we unconsciously project onto other people and beings things about ourselves that we can’t, for whatever reason, accept. And then that whole group of beings gets labeled as having that unacceptable trait even when they don’t. You could also call it scapegoating or stereotyping. So it’s curious to me that dogs are increasingly being scapegoated and stereotyped as being in one way or another dirty or dangerous. For example, take the recent spate of stories about dogs carrying diseases that will jump from dogs to people. And lets not forget BSL! And what’s in the craw of the Special Olympics?
So are we humans not able to own our own ‘germiness’, our own dirty habits–which are legion, our own aggression? Is the fear level in society so amped up for so many reasons, none having anything to do with dogs, that we are looking in all the wrong places (dogs) to create the illusion that by “banning” dogs we are protecting ourselves?
I’m sick of it. I’ll take the company of dogs any day over that of many of my own weird, violent, aggressive, and especially germ-ridden, species. (Good dog people excluded
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the service dog rules recently changed- http://www.servicedogcentral.org/content/node/297
i actually appreciate the changes, from a personal and professional standpoint. they will no longer allow “emotional support” or “companion dogs,” and only dogs (and some mini horses) can be service animals.
i have always had the feeling that people are taking advantage of the law, and i have now experienced more than a handful real examples of it. i can see why landlords, business owners, and others are frustrated.
on the flipside, i think service animals provide a great… service. it’s important that people with disabilities have their rights protected and their dignity respected.
That’s a great link! Thanks!
@Bryan: good points. BTW: Denver officials are now trying to claim that there has to be an obvious connection between a person’s disability and his claim that his pit bull is a service dog. WRONG.
An essential aspect of the ADA, as I understand it, is that people with disabilities have a basic right to privacy about their medical issues. The law does NOT allow any questioning of this.. the new regs only allow 2 questions: is it a service dog and what services it provides. So tough nougies on anyone who wants to doubt the need of an individual for a service dog. Doubt all you want, but the law requires you to accommodate the person and his/her service dog.
@EmilyS- and this is where my skeptism of service dogs comes in. it’s unfortunate that it does, but in my profession you see some shady stuff, in all walks. i am working on a case right now where a woman’s service dog has bitten people in multiple jursidictions. her original cause for the service tag was being blind- not legally blind, but blind. the first time a bite occurred, she convinced a jurisdiction not to quarantine becuase the dog was a “seeing eye dog.” only now she does not use any sort of visual assistance, cane, glasses even. but her new reason for the same service dog is something else entirely. i had a gentleman return a service dog to the shelter because he ate pills if he dropped them on the ground. this was unacceptable for a service dog. i agree, it is. but the dog was an “emotional support dog,” (he told us) not providing a physical task. the dog could have been removed from the area when the pills were present.
i qualify for a service dog, at least under the old definition, and have a doctor that would write it up. i have thought approximately 18 billion times how awesome it would be to take him everywhere. how much better i would genuinely feel. he is definitely emotional support for me. but i feel like it’s abusing the privilege to take him on the subway, or the plane, or into a restaurant. i don’t need him there. i would feel BETTER there, but i don’t need him there. and truth be told, he’s a little sketchy in certain areas. and i don’t think it’s worth it- he can’t be (and not just because he’s a pit bull) a service dog that bites. i know too many of those
My experience has been that managers/owners of establishments are simply uneducated about the law. They believe that service dog = Guide dog for the blind = German shepherd/lab. Unfortunately, it often falls on the owner of the service dog to allow his/her dog to be an ambassador. That means swallowing anger, frustration and politely explaining, even demonstrating how much the dog does to help – even though it isn’t required by law to demo. It’s an educational opportunity. And, I agree there are way too many ill-behaved owners passing ill-behaved dogs off as service dogs. I’ve seen some of the worst of these at dog trainer conferences. It’s a real shame.
A few years ago I would have been aghast at the thought that anyone would question a service dog situation. Far be it for me to judge who needs the help of a dog (or what kind of help for that matter), but I have been asked on a few occasions to be the trainer for a service dog.
It seemed a legitimate request at first – the people who owned the dogs were clearly disabled, and the tasks they needed trained were well within the scope of training and the dogs ability, but over time I realized that what they really needed was an excuse to call the dog a service dog so they could either have a dog, keep the dog, or take the dog with them to places that didn’t normally allow dogs.
As long as the dog was “in training” with me the dog could pass for a service dog. I realize that bureaucracy sometimes makes us play ugly games so we can ultimately do the right thing, but those situations just felt like abuse of services.
@greenkozi and Kirsten. Oh, I know there are people who abuse the service dog laws. And I’m completely in favor of enforcing the law AGAINST dogs that misbehave. But the fact that some people abuse the law (and shame on them) is not a reason to question people about their disabilities or force them to prove that they need a service dogs. I believe “emotional support” dogs are no longer allowed under the new regs. The dogs must perform specific tasks (like picking things up, or detecting seizures)
It is not only in the States that you have problems being refused access with your Service Dogs, escorted out of stores by security staff or sometimes the police are called; even though he is wearing his jacket. I have a Service Dog and have been humiliated in multi-national stores (Tesco) and hotel (the Hilton) chains. I can’t remember how many times I have been asked “Is he a deaf dog?” You would think in this day and age people would be more aware and companies inform their staff that we may need to buy groceries, have a meal or even use the toilet! Still, we plod on and try to educate folk daily on the vital jobs they do for us and the independance that they give us. Lyn Fleet, Liverpool, England
When I wrote a story about a service dog accompanying a girl with epilepsy to school, I was told that the school had to make sure that no child in the classroom had allergies. Other than this, not allowing service dogs in public spaces is new to me.
Good story.
I’d like to say their are all different types of service dogs. Like the people that have psychiatric problems like post traumatic stress sydrome. Like the people who have served in the services that protect this country, they come back with some pretty severe problems and they need a dog to just get them through the day and night. The nightmares, the fears and seizures and the mental anguish they suffer. Then their are the ones here that are mentally depressed, suicidal, fear of leaving their home, don’t have any family or friends, afraid to be alone, panic attacks,but are not sick enough to be in the hospital, Alot of these folks are to embarrassed and ashamed to tell people what their problem is. Their are people out there that can’t hear well, if there were a fire or a tornadoe warning or someone breaking into their house they wouldn’t know it. There are children and adults with autism and need to be watched 24/7 because they may hurt themselves or others. Others have down’s syndrome or MS and help with walking and bracing. Other dogs help with pulling wheelchairs and getting things from the refrigerators, picking up crutches, or foo etc.. Right now they are discriminating on Psychiatric service dogs and their owners getting on an airplane saying that the person needs a note from the doctor stating they need the service dog. But the airlines have to know what their mental illness is. That is not right because anywhere even airplanes the other people with service dogs don’t have to reveal their problems. By rights the law states that stores or anywhere you go with your service dog noone has the right to ask why you have the dog. As far as illness goes. People with seizures are warned to sit down when they are going to have a seizure. Diabetics also are warned if blood sugar is to high or low. The service dogs have saved many lives and are used in a number of ways. They help victims of assault or rape etc by instilling ralistic confidence Most os the dogs are rescue dogs. They help with fibromyalgia. The list goes on and on for the wonderful uses for these dogs and the dogs love it to. They form a tight bond with the person and or if they have a family to. The only place they cannot go in is an operating room. The only problem is you have people who would ruin it for others that trully need the dogs for their illness whether it be visible or invisible. But some people could not exist without their love and lovalty.
I have traveled quite extensively throughout the US and have never seen a “FAKE” service dog. What I have seen are people with disabilities that are not visible. So here’s a thought: QUIT BEING SO DAMNED JUDGEMENTAL! Even some who use service animals feel they are qualified to determine who is and is not disabled and which animal is or is not a service dog. Just stop it! The only thing you are doing is making it harder on all of us. Are there people who abuse the system? Of course. Is it wide spead? No. And remember, anyone who pretends an animal is a service animal is violating the ADA and can face a penalty of up to $25,000.
And quit playing my service dog is better than your service dog. Just because a dog doesn’t act the way you think is should does not mean it is not well trained. My SD is a Giant Alaskan Malamute and is trained in the areas of balance/mobility and psychiatric. The only problem some people have with her is that she “talks”. Anyone who is knowledgable about the breed knows this is an imbedded characteristic. Not only do I accept and enjoy this, but it is this behavior that interrupts my panic and anxiety attacks.
Some dogs are ill-trained and this happens with all working dogs from service dogs to K9 dogs, Border Patrol dogs etc. Dogs are like humans, they have their good days and their bad. There are times that my SD is better behaved than I am. And they are far less destructive than children. My dog has never stuck her nose or paw into a bulk item container or picked her nose and then stuck her finger into the olive bar at the grocery store.
If the dog is individually trained to perform a task for a disabled person, then it is a service dog. Period!